Refund policy

Last updated 16 September 2026

You get 60 days to try the pad. If you are not happy, you get all your money back.

60-Day Money-Back Guarantee. Use it for a full 60 days. If you are not happy, contact us and we send back 100% of your money.

How the 60 days work

The clock starts the day your order is delivered, not the day you ordered it. Use the pad as much as you like in that time. A used pad is fine. We expect you to have tried it.

How to start a return

  1. Send us a message with your order number.
  2. Tell us in a line or two what did not work. You do not have to, but it helps us get better.
  3. We reply within 1 business day with a return address.
  4. Post the pad back to us.
  5. We refund you once it arrives.

What you get back

You get the full price you paid for the pad.

If you paid a shipping fee on the original order, that fee is not refunded, unless the return is our fault. Our fault means the pad arrived damaged, arrived faulty, or was not what you ordered. In those cases you get everything back, including shipping.

You pay the postage to send it back to us. We do not charge a restocking fee or any other deduction.

How long the refund takes

We start the refund within 2 business days of the pad reaching us. Your bank then takes 5 to 10 business days to put the money back on your card. That second part is out of our hands.

The refund goes back to the card or account you paid with. We cannot send it somewhere else.

Faulty or damaged pads

If the pad arrives broken, or stops working in the first 60 days, you do not need to return it before we help. Send us a photo or a short video and we will replace it or refund you. Your choice.

After 60 days, see the Warranty page.

Changing or cancelling an order

Message us within 12 hours of ordering and we can change the address or cancel it outright. After that the order is usually already packed, and you will need to use the 60-day return instead.

Things we cannot refund

  • Orders more than 60 days past delivery.
  • Pads damaged by obvious misuse, such as being cut open, submerged in water, or run from the wrong power supply.
  • Pads bought somewhere other than this store. If you bought from a marketplace seller, ask them.

Exchanges

We sell one product, so there is nothing to swap it for. If yours is faulty we send a replacement of the same pad.