Warranty

Last updated 16 September 2026

Your pad is covered for 12 months against faults. That is on top of the 60-day money-back guarantee, which covers you for any reason at all.

What the warranty covers

We cover faults in the pad itself, for 12 months from the day it is delivered. That means:

• Beads that stop lighting up.
• The heat function failing.
• The timer or the controller failing.
• The cable or the connector failing in normal use.
• Stitching or the strap coming apart in normal use.

What it does not cover

• Damage from dropping it, cutting it, or folding it hard over and over.
• Water damage.
• Damage from using a power supply other than the one in the box.
• Normal wear, such as the fabric fading or the hook-and-loop strap getting less grippy over time.
• A pad that has been opened or repaired by someone else.
• Pads bought somewhere other than this store.

How to make a claim

1. Message us with your order number.
2. Describe what stopped working, and send a photo or a short video if you can. A ten-second clip of the pad plugged in usually tells us everything.
3. We reply within 1 business day.
4. If it is covered, we send a replacement. We will tell you whether to post the old one back, and we cover that postage.

You do not need the box or the original packaging. You do need proof of purchase, which is just your order number or the confirmation email.

Replacements

A replacement carries whatever is left of your original 12 months. It does not start a new 12-month period.

Your legal rights

This warranty is in addition to the rights you already have under consumer law where you live. It does not replace them or take anything away.